What is C.A.R.E.
Why I do what I do and why I am so successful. I CARE. I see the customer as the person who needs me to help them reach their goal. I am the person that must advocate for them and for my company at the same time. It is all about the relationship, and the equity that the relationship represents. Both equity in value and equity in equality.
Customers are the lifeblood of any business and how you manage your relationships with them can have a tremendous effect on how they perceive your business. When a customer feels that their concerns have been heard and they see action has been taken to meet their concerns they will reciprocate that pleasant experience by becoming a return customer of yours.
Customers Are Relationship Equity
Whether you’re a manager of a customer service team looking for training on how to boost your customer equity or a single person looking to become an expert in customer service Ms Angie is here to help!
BUSINESS
- C.A.R.E Workshops designed to help increase your customer equity
- On-Site Assessments to evaluate areas the of improvement of your customer service team
- Public speaking to invigorate and motivate your employees to build equity with each customer they interact with
PERSONAL
- Free Zoom meetings with Q&A sessions to get answers to your questions about customer equity
- C.A.R.E Newsletter to stay up to date on the latest changes in the world of customer service
C.A.R.E Workshops
Whether you’re a manager of a customer service team looking for training on how to boost your customer equity or a single person looking to become an expert in customer service Ms Angie is here to help!
Part One
The basic concepts of C.A.R.E. We must take our first steps before we can walk with confidence. Part one will display what the first steps are so that staff can become confident with who they are as individuals. We must know ourselves, and how we communicate before we can oversee others. This section is designed to learn how to define ourselves through exercise and resources.
Part Two
Knowing the process. So that we can effectively serve others, we must understand the journey of a customer. Knowing the flow before and after our part in the process. We will use object lessons and role playing to walk employees and staff through situations safely in a safe environment for making mistakes and learning from them.
Part Three
Filling in the gaps. All along the totem poles of a business there are gaps and cracks that need waxing. Often businesses are unaware of employees that are frustrated. We will work through some of the most frequently found situations and how to solve them with confidence and learn how to find solutions even when we don’t know them right away.