Phone etiquette is a lost art in today’s digital age. We spend more time with machines than we do with people.
Phone etiquette is so important and yet so lost on both sides of the counter. We must ask ourselves, is the customer service agent trained for phone etiquette? Most businesses take this for granted. Sure, everyone can speak on the phone, right? This is not necessarily the case.
In today’s world, we find that many of our younger generations are not able to interact with a customer on the phone. Critical thinking skills and understanding of the process of the job creates a challenging environment. Special training for moments where employees are required to be on a call has become a critical training for companies currently.
